Australia, Steam and consumer legal rights in video games

If you decide you don’t want your purchased Steam, Xbox Live or Apple iOS game anymore, or if it doesn’t work as promised or at all, what rights do you have legally? I get such questions a LOT.  While there is a body of law about this area of consumer protection, sadly there is little in… Continue reading Australia, Steam and consumer legal rights in video games

European Commission consultation on free to play games and ‘free’ mobile apps: an initial analysis

News broke today that the European Commission, one of three arms of the European Union, will be holding a consultation over the next two days regarding in-app purchases and free to play games and any mobile apps that call themselves ‘free’. This post is my initial analysis of this interesting (but not unexpected) development, which… Continue reading European Commission consultation on free to play games and ‘free’ mobile apps: an initial analysis

What happens legally when a retailer sends you a console bundle instead of a game?

Here’s something interesting that happened recently: customers of online retailer Zavvi ordered a new game called Tearaway but the retailer mistakenly shipped out to them the game AND a (much more valuable) PlayStation Vita handheld console (see here).  They realised their mistake and have since apparently threatened legal action against customers refusing to return the goods.… Continue reading What happens legally when a retailer sends you a console bundle instead of a game?

UK games class action lawsuits edge a bit closer?

Just a quick one: the UK Government has released a paper regarding the role and powers which it proposes to give to a new consumer champion (known as the Consumer Advocate) who will have the power to take on large companies on behalf of consumers.  A key proposal is that the Consumer Advocate will be able… Continue reading UK games class action lawsuits edge a bit closer?

A touch of class? Class actions and the games industry

Our article on class actions has been published on Gamesindustry.biz: “Disputes are inevitable in any industry. They can be can be expensive, time-consuming and risky, but they are often caused by genuine differences between businesses – from time to time deals fall through and contracts are broken, which may lead to the innocent party feeling… Continue reading A touch of class? Class actions and the games industry