I write EULAs and T&Cs. A lot – either from scratch or improving an existing one. I try to make them better – simpler, easier to read, more enforceable, more engaging with readers. Like the one I helped make for Garry’s Mod. But too often it seems like there’s an enormous countervailing legal tide in favour of complicated, legalistic, one-sided documents. This makes me sad.
I asked Twitter how we could improve EULAs and T&Cs. This is what they said…(newsletter readers, you can see it here: http://sfy.co/l0sO).
So, this is what I learned from Twitter about making EULAs and T&Cs better:
- Write them in plain language
- Write them simply
- Write them short
- Explain legal concepts to users
- Point out changes clearly to them – don’t just release a new document [we wouldn’t send a new document to a client without redlining/highlighting the changes, so why is it ok to not flag up changes to consumers?]
- Maybe even use symbols to explain key concepts – it can’t be that hard, surely?!