How can we make EULAs and T&Cs better?

I write EULAs and T&Cs.  A lot – either from scratch or improving an existing one.  I try to make them better – simpler, easier to read, more enforceable, more engaging with readers.  Like the one I helped make for Garry’s Mod.  But too often it seems like there’s an enormous countervailing legal tide in favour of complicated, legalistic, one-sided documents.  This makes me sad.

I asked Twitter how we could improve EULAs and T&Cs.  This is what they said…(newsletter readers, you can see it here:

So, this is what I learned from Twitter about making EULAs and T&Cs better:

  • Write them in plain language
  • Write them simply
  • Write them short
  • Explain legal concepts to users
  • Point out changes clearly to them – don’t just release a new document [we wouldn’t send a new document to a client without redlining/highlighting the changes, so why is it ok to not flag up changes to consumers?]
  • Maybe even use symbols to explain key concepts – it can’t be that hard, surely?!

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